Frequently Asked Questions
Everything you need to know about shopping with the Norman Rockwell Museum Store.
When will my order ship?
Most orders are processed and shipped within 2-4 business days. You will receive a confirmation email with tracking information as soon as your package is on its way.
What is your return policy?
We want you to be completely satisfied with your purchase. Returns are accepted within 30 days of receipt for most items in their original condition. Please note that custom prints and personalized items are final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Are the prints and canvases museum-quality?
Absolutely. Our archival prints and canvases are produced using high-quality pigments and materials to ensure long-lasting color accuracy and detail that honors Norman Rockwell's original work.
How can I check the status of my order?
You can check your order status by clicking the link in your confirmation email or by logging into your account on our website. Our customer service team is also available to assist you.
Does my purchase support the museum?
Yes, every purchase made through our online store directly supports the Norman Rockwell Museum's mission to preserve the artist's legacy and promote the study of American illustration.